PCI Pal, (LON:PCIP) – the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal’s services.
VoiceFoundry specialises in the comprehensive design and delivery of Amazon Connect, a cloud-based enterprise contact centre solution used by enterprises around the world. It is uniquely focused on helping businesses improve customer engagement and the contact centre experience through customised solutions that empower businesses to deliver intelligent and dynamic customer experiences across all channels by leveraging Amazon Connect
With PCI Pal being one of the first secure payment providers available in Amazon Connect, the partnership enables VoiceFoundry to offer customers additional options for payment security and compliance, as part of its contact centre offer.
Darren Gill, CRO, PCI Pal said, “We are delighted to announce VoiceFoundry as a global PCI Pal partner; there is great synergy between the two organisations. As an industry leader in deploying Amazon Connect and other AWS services, VoiceFoundry will be able to integrate the PCI Pal secure payment solutions to help enterprises improve customer engagement and comply with PCI DSS rules, while maximising the benefits of AWS.”
Dan Bloy, Executive Director at VoiceFoundry, said, “We are passionate about customer experience and, with a deep legacy of over 40 years in the contact centre environment, we have the expertise to help organisations successfully navigate the key technologies needed to deliver an exceptional customer experience, leveraging Amazon Web Services (AWS). This includes PCI Pal’s multi award-winning suite of secure omnichannel payment solutions.”
Wanda Rich has been the Editor-in-Chief of Global Banking & Finance Review since 2011, playing a pivotal role in shaping the publication’s content and direction. Under her leadership, the magazine has expanded its global reach and established itself as a trusted source of information and analysis across various financial sectors. She is known for conducting exclusive interviews with industry leaders and oversees the Global Banking & Finance Awards, which recognize innovation and leadership in finance. In addition to Global Banking & Finance Review, Wanda also serves as editor for numerous other platforms, including Asset Digest, Biz Dispatch, Blockchain Tribune, Business Express, Brands Journal, Companies Digest, Economy Standard, Entrepreneur Tribune, Finance Digest, Fintech Herald, Global Islamic Finance Magazine, International Releases, Online World News, Luxury Adviser, Palmbay Herald, Startup Observer, Technology Dispatch, Trading Herald, and Wealth Tribune.