Home Business New Retail Trust Index reveals the use of cookies and trackers by UK’s top retail brands 
Our website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

New Retail Trust Index reveals the use of cookies and trackers by UK’s top retail brands 

by uma
0 comment


  • Fashion retail brands use the most online trackers for advertising whilst supermarket brands use the least
  • Over 50% of consumers don’t feel retail brands are doing enough to protect their online data 
  • 69% of UK consumers feel cookies and other online tracking practices are intrusive
  • Almost 20% of UK consumers don’t trust the UK’s top retail brands  

Today, Empathy.co, leaders in innovative and ethical commerce search, has launched the Retail Trust Index (RTI), to examine the online tracking practices across the retail industry, and the impact of intrusive data practices on consumer trust. 

The RTI shows that consumers when shopping online with the UK’s leading retailers will be on average tracked by 10 separate trackers, and over 50% were used to share information to third parties for advertising. Fashion retail brands were shown to utilise the most online trackers whilst Supermarket brands used the least. 

The top 10 brands that use the most trackers are as follows:

  1. JD Sports 
  2. Wickes 
  3. Adidas 
  4. Clarks 
  5. Selfridges 
  6. B&Q
  7. John Lewis 
  8. Iceland 
  9. Sports Direct 
  10. TK Maxx 

Along with this, Empathy.co’s new consumer research shows that less than one-fifth of UK consumers (19%) trust the UK’s leading retailers. As 69% of Brits feel cookies and other online tracking practices are intrusive, with a further 50% of them changing their online shopping habits to avoid retailers from tracking their purchases through cookies. 

More than half of UK consumers (60%) know online retailers track users’ online browser history, but this awareness is only furthering consumer distrust, with 50% of consumers believing retail brands aren’t doing enough to protect their privacy online. 

Concerningly for ecommerce, the RTI reveals a retail-trust gap between online and in store shopping. Over two-thirds of consumers (70%) feel their personal data is more secure when they shop in-store. In fact, most consumers (62%) would avoid online tracking activities altogether by shopping in stores, demonstrating the impact of the trust gap that is seen in the retail industry, especially for online retailers. 

However, supermarket retail brands such as Tesco, Sainsburys, and Asda ranked as the most trusted retailers with 39%, 33% and 31% of consumers trusting these brands respectively. Other supermarket brands, Morrisons and Co-op also used the least amount of trackers alongside Waterstones, Harrods, B&M and Wilko.  

The retail brands using the least amount of online trackers are as follows: 

  1. Morrisons , Waterstones 
  2. Harrods, B&M, Co-op, Wilko 
  3. HMV, H&M 
  4. Hugo Boss, Disney Store,  Holland & Barrett, Tesco, Nike, Lidl 
  5. House of Fraser, Calvin Klein, Specsavers 

Angel Maldonado, CEO of Empathy.co said “The Retail Trust Index lays bare the extensive use of online trackers in the retail sector. The continued use of such intrusive practices are having a clear and detrimental impact on retail brands’ relationship with consumers online. With almost 20% of consumers not trusting any of the UK’s leading retail brands, it’s clear that consumers simply don’t trust retailers. As retail becomes an increasingly digital industry,  a new approach is needed to restore trust before it is irrevocably damaged.” 

For further information and insights visit the Retail Trust Index page here


You may also like