Subscription service model: then and now
By Chris Labrey, managing director, Econocom UK & Ireland The subscription as-a-..
Business
Business
Why is hyper-personalisation important?
By Bhavesh Vaghela, Senior Product Owner at Callsign “Trust will lead to data, data ..
Business
5 ways AI could be failing your customer experience
By Arun Mani, President, Freshworks Europe From WhatsApp to email, Tik-tok to Insta..
Business
Faster complaints resolution times don’t need to be a trade-off with the right customer outcome
By Sophie Mowczan, Market Research and Insight Lead, Huntswood Last month, the Finan..
Business
Customer communication is always vital, Covid-19 makes it even more so
By Greg Chen, CEO, Mobiz In the midst of a global pandemic, it can be all too easy ..
Business