krow x puts audiences first with creative cx offering
London, 1st February 2022: krow Group (part of MISSION) today announces the launch of krow.x – the creative CX agency, adding new capabilities to its Group offering.
With a robust heritage in delivering strong creative for clients, the launch of krow.x marks the evolution of its original offering, taking on board recent societal changes and a genuine customer understanding. The launch comes following in-depth research with the group’s current client set, industry peers and employees which delved into the challenges and demands they face. By using both quantitative and qualitative methods, the agency was able to create a 360-degree view of its audience’s needs. The insight gathered proved an overall need for efficient, effective, and creative work across multiple channels, with a focus on delivering joined-up experiences for customers – something krow.x will help fulfil.
Following a year of transition for the agency and a renewed focus on customer-led creativity, the launch brings a new dimension of customer, employee and audience understanding into the very heart of what is delivered for clients. This will combine the business’ expertise, with its proven ability to connect, resonate and wow.
Significant changes have been implemented to build on the agency’s existing strengths. Through reshaping the agency and combining their CX consultancy insights and creative ability expertise, krow.x is set to deliver meaningful creative that is intelligently joined up.
The new agency will be spearheaded by Managing Director, Dawn Marrs and is being launched with a creative promotional film which can be viewed here.
Dawn Marrs, MD of krow.x comments: “Everything changes and evolves and customer and client ‘needs’ are no exception.Customers have found new ways to interact and search, meaning how they make decisions and where they place their trust is based on a much more complex set of decisions and actions. Their expectations of brands, their services and purpose, have shifted dramatically. We’ve always delivered strong and impactful creative and by blending this with our CX consultancy expertise we are confident krow.x will hit the spot.”
Eliot Sykes, Client Strategy Director, adds: “No one is better placed to guide us through this change than the customers themselves. By taking this context, using CX tools and our historic expertise, we can tap into meeting client needs with meaning. We’ve taken this strength and put it at the core of krow.x.”
