By Michael C. Reiserer is MD of EASY Software Germany. Companies are increasingly looking beyond customer experience (CX) to focus on employee and stakeholder experience (EX). New research has found a growing focus on EX, as companies prioritise retaining talent
By Michele Arnese, CEO, amp In the past twenty years, we have seen a revolution in user interfaces and user experience design. What was simply typing a sentence in Google for Generation X, turned to pinch, swipe, zoom across laptops,
By Alan Porter, Director of Product Marketing at Nuxeo For many consumers, content is right at the heart of the brand experience. Relevant, meaningful and impactful content can go a long to fostering loyalty, encouraging word of mouth recommendations and
As pubs, restaurants, hotels and cafes prepare to reopen their businesses on the 4th July, a technology company has heralded a new era for customer loyalty through technology. Licklist for Business’s mobile ordering app and takeaway ordering system will be installed
By Arun Mani, President, Freshworks Europe From WhatsApp to email, Tik-tok to Instagram, live chat to instant messaging – the digital era has brought with is an explosion of communications platforms. There are now many ways with an engage with both each
By Sophie Mowczan, Market Research and Insight Lead, Huntswood Last month, the Financial Conduct Authority (FCA) published the complaints figures for regulated firms for the second half of 2019. The data showed an increase in complaints from 4.29m in the first half
By Greg Chen, CEO, Mobiz In the midst of a global pandemic, it can be all too easy for businesses to lose sight of the fundamentals. That’s understandable. Companies around the globe are fighting for their survival and doing everything they can