By Neil Hammerton, CEO and Co-founder, Natterbox Customer experience has become one of the hottest buzzwords in the business world, and according to Econsultancy and Abode’s Digital Trends report, which…
Customer relations is basically the overall process of cultivating positive relationships with your clients – the sum total of all client interactions and experiences with the business. No matter how…
By Alisha Lyndon, Founder & CEO, Momentum It might feel like stating the obvious, but as we look towards 2021, marketers could be forgiven for feeling as if trying to…
KYC stands for Know Your Customer Requirements. This refers to a set of regulations that companies must follow in order to comply with the law and protect their clients. If…
Customer Relationship Management is just one of the many other ways that a company can manage and analyze its interactions with its potential, past and present customers. It also has…
By Gayle Carpenter, Sparkloop During the last few months of businesses finding their way through the pandemic, Sparkloop has not furloughed its staff. Instead the team is strengthening its client…
Customer Relationships
COVID-19 has made personalisation in customer communication more important than ever
By James Hall, Commercial Director, Striata UK When COVID-19 struck and countries around the world went into lockdown, the reaction by most companies was to immediately send out communication to…
By Sam Holding, Head of International, SparkPost Who would’ve thought that 2020 would be one of the most disruptive years for global markets and marketers? When industry experts were making…
If you’ve ever seen a company that has a very nice logo that represents their business, but the services they provide are poor then you’ve likely been told that what…
By Graham Staplehurst, Global Strategy Director, BrandZ, explains how it’s evolving. Trust is what makes us return to the same brands, particularly during times of uncertainty and crisis. Pampers is an instinctive…
What is Zoom? Zoom Video Communication, Inc. is a privately held American communication technology company based in San Jose, CA. It offers online telephony, video telephony, videoconferencing, virtual assistant, online…
Cutting waiting hours with ELearning classes is something that most companies are looking into doing, as it saves a lot of money and time, but it has other benefits too.…
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