54% of Brits deem cleanliness and hygiene to be most important to them post COVID-19 98.7% of the public less likely to visit businesses with a poor reputation for hygiene…
Customer Relationships
Customer Relationships
Can fashion pivot in crisis? How technology can help boost customer satisfaction with centralised data
Fashion PLM experts at Centric Software provide insight for how companies can use sourcing data and logistics technology to stay aligned with what their customers care about and optimise the customer experience…
Customer Relationships
tmwi appoints Matt Morgan as Managing Director alongside a raft of strategic hires
Warwickshire-based marketing agency, tmwi, has appointed a new Managing Director, Matt Morgan, as it actively pursues growth opportunities in the market at this time. In his role as MD, tmwi…
Customer Relationships
THE IMPORTANCE OF CUSTOMER SATISFACTION And how it can be the difference between business success or failure
By Joanna Swash, Group CEO at Moneypenny The company answers calls, live chat and digital comms for thousands of companies across the UK and the US Customer satisfaction…
By Gee Guntrip, Studio Manager at Hyped Marketing. Email has been around since 1971, but despite being one of the more traditional forms of communication, it’s far from outdated. There…
By Nikki Baird, Vice President, Retail Innovation, Aptos While the full impact of the global pandemic on retailing remains to be seen, mostly everyone can agree that disruption and trend…
By Chris ,Co-Founder & CEO of Growth Animals and a Trustee for Dementia Support. Tenacious about business growth and passionate about ethical marketing, his consultancy helps businesses to sell more…
By Louise Laurie,marketing manager.Cartridge people 2020 has been a strange and difficult year for everyone – your consumers are no different. It’s important to asses your email strategy in light…
Customer Relationships
Showing contact centre staff and customers they’re valued during the holiday season
By Neil Hammerton, CEO and Co-founder, Natterbox For contact centres, Christmas is the busiest time of year, and this year, it will be even busier as more consumers will be…
Customer Relationships
How can we drive better outcomes for our health and the environment? Gamification.
By Elodie Swanberg, CEO and co-founder, POMMINE We’ve been talking about the looming health and environmental crises for decades, but despite countless well-intentioned campaigns by governments, business and NGOs, these…
Christopher Colley, Customer Experience Principal, EMEA, Medallia This year has seen unprecedented retail disruption. Where 85 percent of high street brands’ revenue used to come from in-store purchases, digital has now become…
Steph Miller to lead launch of UK office Following significant growth, high impact creative tech provider Adnami has announced the appointment of Steph Miller as Commercial Director in the UK.…
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