By Joanna Swash, Group CEO at Moneypenny The company answers calls, live chat and digital comms for thousands of companies across the UK and the US Customer satisfaction is a business factor that should never be ignored. At
By Gee Guntrip, Studio Manager at Hyped Marketing. Email has been around since 1971, but despite being one of the more traditional forms of communication, it’s far from outdated. There are over 5.6 billion active email accounts right now. This
By Nikki Baird, Vice President, Retail Innovation, Aptos While the full impact of the global pandemic on retailing remains to be seen, mostly everyone can agree that disruption and trend acceleration were common themes throughout 2020. As we enter 2021,
By Chris ,Co-Founder & CEO of Growth Animals and a Trustee for Dementia Support. Tenacious about business growth and passionate about ethical marketing, his consultancy helps businesses to sell more through Ethical Growth Marketing, a movement he feels is important and
By Louise Laurie,marketing manager.Cartridge people 2020 has been a strange and difficult year for everyone – your consumers are no different. It’s important to asses your email strategy in light of the current pandemic and tweak your tactics if you
By Neil Hammerton, CEO and Co-founder, Natterbox For contact centres, Christmas is the busiest time of year, and this year, it will be even busier as more consumers will be shopping online as a result of the pandemic. In fact,
By Elodie Swanberg, CEO and co-founder, POMMINE We’ve been talking about the looming health and environmental crises for decades, but despite countless well-intentioned campaigns by governments, business and NGOs, these problems are getting worse overall, not better. Despite a year
Christopher Colley, Customer Experience Principal, EMEA, Medallia This year has seen unprecedented retail disruption. Where 85 percent of high street brands’ revenue used to come from in-store purchases, digital has now become central to consumer activity. Thriving retailers previously invested in methods
Steph Miller to lead launch of UK office Following significant growth, high impact creative tech provider Adnami has announced the appointment of Steph Miller as Commercial Director in the UK. Miller, who has held leadership and commercial roles at Zoopla,
By Sarah Woodhouse, Director, AMBITIOUS PR When it comes to getting your app from the store onto the smart devices of potentially millions of people, where do you even start? Strong PR and communications is the springboard to getting in
Over a third of CMOs believe establishing a thought leadership position provides best results for sentiment and relationship building iResearch Services (iResearch), one of the leading global thought-leadership & advisory firms, today announces the findings of its latest thought leadership research and
London, UK, 24 November 2020 – Integrated brand strategy and public relations agency KWT Global, has been appointed by The Customer Lifetime Value Group (CLV Group), the fastest growing independent data and identity consultancy. KWT Global will lead The CLV Group’s